Terms of Service and Privacy Policy
Terms and Conditions
Last Updated: February 6th, 2024.
Welcome to Let’sTalkMe! These terms and conditions outline the rules and regulations for the use of our website and the services we provide. Please read these terms and conditions carefully before using our website or accessing our services.
By using our website or accessing our services, you hereby accept these terms and conditions in full. If you disagree with any part of the following terms and conditions, please refrain from using our website or accessing our services.
Definitions:
a. "Website" refers to Let’sTalkMe, accessible via the URL www.letstalkme.com
b. "Coaching Services" refers to the psychological guidance, coaching, and guidance services provided through Zoom.
c. "Coach" and “Guide” refers to the individual providing the coaching and guide services through this website.
d. "Client" refers to any person who uses our website or accesses our coaching services.
e. "Stripe" refers to the third-party payment processor integrated with Calendly to facilitate secure online payments.
Scope of Services:
a. We provide psychological guidance and coaching services that are designed to assist individuals in exploring personal and emotional issues through the Zoom platform and in person.
b. Our services are not a substitute for therapy or professional psychological help. We do not diagnose any mental health conditions or offer treatment for mental health disorders.
c. Our services are intended to provide general guidance, support, and tools to enhance personal development, self-awareness, and goal achievement.
d. The Coach or Guide provides professional guidance and support, drawing on relevant training, qualifications, and experience. However, it is essential to note that the Coach or Guide is not a licensed psychologist or therapist.
Client Responsibility:
a. It is important to recognize that the services we provide are coaching and guidance, not therapy. Clients should not rely on our services as a substitute for seeking professional medical or psychological advice.
b. Clients are responsible for their own well-being and must take appropriate action based on their own judgment and assessment of their circumstances.
c. We encourage clients to consult with a qualified mental health professional if they require therapy or treatment for mental health concerns.
d. Our services are intended to assist and guide you in achieving personal growth and self-improvement. However, the responsibility for your actions and well-being ultimately lies with you.
e. You acknowledge that any decisions, actions, or consequences resulting from your use of our services are your sole responsibility. We shall not be held liable for any claims, damages, or losses arising from your use of our services.
Booking and Payment
a. To book a session, clients must use our integrated scheduling platform, Calendly, available on our website.
b. Clients are required to pay for their sessions using the secure online payment system, Stripe, which is integrated with Calendly, as well as the Interac e-transfer platform.
c. Let’sTalkMe does not store any payment information. All payment transactions are processed and managed by Stripe. Please refer to Stripe's terms and conditions and privacy policy for more information.
Privacy and Confidentiality:
We respect the confidentiality of our clients and the information shared during sessions. Any personal information disclosed to us during the coaching sessions will be kept strictly confidential.
b. Unless required by law, we will not share, sell, or distribute any client information to third parties without explicit consent, except in cases where there is a risk of harm to oneself or others.
c. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
d. While we maintain strict confidentiality, please note that communication over the internet is not completely secure. We cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Limitations of Liability:
a. Our services are provided on an "as is" basis. We make no warranties, expressed or implied, regarding the effectiveness or outcome of the coaching services.
b. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services or any information provided on our website.
c. In no event shall our total liability exceed the amount of fees paid by the client for the specific service in question.
d. Our website may contain links to third-party websites or resources for additional information. However, we do not endorse or assume any responsibility for the content or accuracy of these external websites, and any reliance on such information is at the client’s own risk.
Intellectual Property:
a. All content on our website, including text, graphics, logos, and images, are protected by intellectual property laws and are the property of our company.
b. Clients may not reproduce, distribute, modify, or create derivative works of any content from our website without our prior written consent.
Jurisdiction:
a. These terms and conditions shall be governed by and construed in accordance with the laws of Ontario, Canada.
b. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Ontario.
Termination:
a. We reserve the right to terminate your access to our website and services at any time, without prior notice or liability, for any reason whatsoever.
b. Upon termination, these Terms will continue to apply to any past use of our services.
Modifications:
a. We reserve the right to modify these Terms at any time, without prior notice. Any changes will be effective immediately upon posting on our website.
b. By continuing to use our website and services after any modifications to these Terms, you agree to be bound by the updated version.
By using our website and purchasing our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, you should not use our website or engage in our psychological guidance and coaching services.
Privacy Policy
Effective date: February 6th, 2024.
At Let’sTalkMe, we understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit and make use of our website and services. By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.
1. Information We Collect
1.1 Personal Information: When you use our website or book appointments through Calendly, we may collect certain personally identifiable information from you. This may include your name, email address, phone number, and any other necessary information to provide you with our coaching and guidance services.
1.2 Payment Information: To process payments for your appointments, we utilize Stripe, a third-party payment processor. We do not directly collect or store your credit card or payment information. Please review Stripe's privacy policy for more information on how they collect, use, and protect your payment information.
1.3 Usage Information: We may also collect information about your interaction with our website, including but not limited to your IP address, browser type, and referring/exiting pages. This usage information is collected through cookies and similar tracking technologies to enhance and personalize your user experience.
2. Use of Information
2.1 We primarily use the information we collect to provide our coaching and guidance services to you, process your appointment bookings, and communicate with you regarding your appointments.
2.2 We may also use your personal information to respond to your inquiries, provide customer support, improve our website and services, and inform you about updates or promotions relevant to our services.
2.3 Your usage information may be used to analyze trends, track user engagement, and gather demographic information for the purpose of improving our website and user experience.
3. Data Sharing and Disclosure
3.1 We may share your personal information with third-party service providers who assist us in operating and maintaining our website, processing payments, and providing our services. These service providers are obligated to protect your information and are restricted from using it for any other purpose.
3.2 We may also disclose your personal information if required by law, regulation, legal process, or if we believe that such action is necessary to protect our rights, property, or personal safety, or those of others.
4. Data Retention
4.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely dispose of it.
5. Security
5.1 We are committed to ensuring the security of your personal information and take reasonable steps to protect it from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
6.1 Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those websites before providing any personal information.
7. Children's Privacy
7.1 Our website and services are not directed towards individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our records.
8. Changes to this Privacy Policy
8.1 We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and your continued use of our website and services after the posting of any changes constitutes your acceptance of such changes.
9. Contact Us
9.1 If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at letstalkmeofficial@gmail.com.
This Privacy Policy applies solely to the information collected by Let’sTalkMe and Calendly for the provision of our coaching and guidance services. Please note that Calendly, Stripe, and Zoom have their own privacy policies, and we recommend reviewing those policies for their respective practices.